Core Competencies

Quality Excellence provides a structured and holistic approach to assure all factors needed to put the business on an improvement track are evaluated. By embracing Baldrige and ISO as foundations for excellence and using Six Sigma, Total Quality Management, and Re/Engineering methods and tools to navigate the improvement process, it applies a company’s quality knowledge in improving a business by providing a process to create and manage a business improvement program.

Quality System Assessment	Training
A holistic approach evaluating the client’s existing quality system to optimize cost, quality & time. Optimization areas include; value system, leadership process, planning capabilities, customer focus, information use, people development, process management and results. Criteria always includes internal performance and goals, external benchmarks, and leadership vision.	It’s critical for companies to have skills in-house to continue to improve. At Ceptara, we have programs to assure we “leave behind” the critical methodologies and skills, so companies can continue to improve after we leave. Sign up today to get a free one-hour presentation on our improvement methodologies.
Quality Auditing	Program Management
Ceptara provides auditing services to assure the client is getting what they pay for out of their suppliers. Areas we’ve audited include: ISO Quality System Product Realization Process Product & Service Supply Chains Telecom Provisioning Telecom equipment Installation & Maintenance	Effective Program Management is often the difference between success and failure. Ceptara brings a structured discipline to implementation utilizing the principles of Project Management: Requirements Definition, Measurement & Reporting, Cost/Budget Management, Team Leadership, Risk Analysis & Mitigation, and Communication/Feedback

Home | Contact | About | Careers