Ceptara

Summary

The Six Sigma Black Belt approaches problems using disciplined problem solving methodologies. One such approach called DMAIC (Define, Measure, Analyze, Improve and Control) focuses on reducing process variation and defects. Regardless of what approach is used, the problem Definition and Measurement phases are most critical to avoid foolish effort in Analysis, Improvement and Control resulting in much pain by fixing the wrong problem.

DMAIC Refresher

For those who are not familiar or need a refresher, here is a summary of the DMAIC process steps.

Summary

By following a structured and disciplined methodology you can achieve a deeper understanding of the root causes of any problem. The “5-Whys” Root-Cause-Analysis (RCA) methodology was invented by the founder of Toyota, used in their manufacturing process, and continues as one of the tools in the modern lean methodologies tool kit.

High Performing Teams require High Performing People...  Build stronger, more effective people!  Here's How...

Ceptara's Personal Excellence Workshop ignites people's personal passion and provides a framework and method for them to achieve what matters most.

The workshop focuses on a three step process:

Summary

We all learned in elementary general science class about the Fire Triangle.  A fire requires Heat, Oxygen and Fuel.  Without sufficient Heat or Oxygen a fire cannot start or continue to burn.  Without Fuel there is nothing to burn and the fire will extinguish itself.

Your business also requires certain elements to start and to continue.

Ceptara helps government agencies find and implement creative solutions that control costs and improve the satisfaction of their citizens.  Download our [Brochure] to learn more. 

Would you like to better serve your citizens and non-resident stakeholders?

We help you create a consistent image and implement an "end to end" customer experience while helping you manage organizational change.

Running a business or organization is hard work.  It can sometimes seem like all we do is react to the next crisis and hope that we're making money and making a difference.

At the September Mill Creek Business Association (MCBA) meeting, we discussed the Five Steps to a Better Stronger Business.  We learned about a better way!  There's no magic wand that you wave, no silver bullet.  Running an organization takes passion, focus, diligence and faith.  And it takes a systematic approach in making sure that you're building a better stronger business.

Ceptara helps small to medium sized companies find and implement creative solutions that control costs and drive higher revenues.

Would you like to grow your business?

We help you create a consistent image and design a customer focused experience to consistently & systematically drive across your marketing channels.

Would you like to be more profitable?

We help you develop a strategic "blueprint for action" and business system to focus you on the right things and assure that you're achieving your plan.

Summary

• Managing complex system development projects can be difficult, especially when there are both committed and shared resources.
• A SIPOC diagram is an effective tool for identifying all elements required for a process, but does not provide a useful tool to manage the process execution.
• By breaking a SIPOC into project phases, the SIPOC can be an effective project management tool.

Last fall, after practicing process and organizational improvement for more than twenty years, I passed my first certification exam from the American Society for Quality (ASQ). While I had been encouraged to get my Six Sigma Black Belt, I did not have the project affidavits. So, I perused the ASQ web site and chose the Certified Manager of Quality/Organizational Excellence (CMQ/OE). I did not choose it because it was the longest. I chose it because its body of knowledge appeared best aligned with mine.

We often try balance our systems to make sure everything is equally distributed.  Not too much inventory, assure every production machine is busy, and no one is standing around.

That is exactly the wrong thing to do!