A few folks have been running into a 'run-time' error when the Add-in loads, here's a few things to try:
- Make sure the PC has all of the latest updates from Microsoft
- Make sure the .Net 3.5 framework is installed properly, should have installed with the add-in, however, there may have been an issue or an incompatibility
- Make sure the Office PIAs (2007 Microsoft Office System Update: Redistributable Primary Interop Assemblies) are installed properly, should have installed with the original Office install and/or add-in, could have encountered an issue. If using Outlook 2010 be sure the 2010 Office PIAs are installed.
- The add-in needs to be installed by the PC administrator or the user account used needs to have administrator rights.
- If your running Vista, Try turning on UAC if it's turned off - the assemblies require full trust for each user, so may have a security mismatch.
- Do not just run the Setup.exe as administrator - the user account needs full trust access.
- Make sure the Outlook Shortcut is not being "Run as Administrator"
If all that fails, then do this:
- Start a command prompt, i.e. run 'command' or 'cmd'
- In the DOS window at the prompt, type
- set VSTO_SUPPRESSDISPLAYALERTS=0
- For Windows 32 bit and Outlook 2007, type
c:\Program Files\Microsoft Office\Office12\Outlook.exe
For Windows 32 bit and Outlook 2010, type
c:\Program Files\Microsoft Office\Office14\Outlook.exe
For Windows 64 bit and Outlook 2010 32 bit, type
c:\Program Files (x86)\Microsoft Office\Office14\Outlook.exe
- This will set an environment variable so that when Outlook is started it will display any startup error messages.
- Capture the error messages, e.g. copy/paste into a text document
- Submit the error log via the contact form
- We will get back to you within 48 hours, usually sooner