Ceptara

Summary

The Six Sigma Black Belt approaches problems using disciplined problem solving methodologies. One such approach called DMAIC (Define, Measure, Analyze, Improve and Control) focuses on reducing process variation and defects. Regardless of what approach is used, the problem Definition and Measurement phases are most critical to avoid foolish effort in Analysis, Improvement and Control resulting in much pain by fixing the wrong problem.

DMAIC Refresher

For those who are not familiar or need a refresher, here is a summary of the DMAIC process steps.

Summary

By following a structured and disciplined methodology you can achieve a deeper understanding of the root causes of any problem. The “5-Whys” Root-Cause-Analysis (RCA) methodology was invented by the founder of Toyota, used in their manufacturing process, and continues as one of the tools in the modern lean methodologies tool kit.

The PowerPoint presentation used at the [ASQ Service Quality Division] conference in Seattle, WA is attached below.

An introductory session for the Personal Excellence [Workshop] was presented.

We talked about how to focus and achieve your dreams by challenging yourself with three questions:

The PowerPoint presentation used at the [ThinkBiz 2011] conference in Bellingham, WA is attached below.

An introductory session for the Personal Excellence [Workshop] was presented.

We talked about how to focus and achieve your dreams by challenging yourself with three questions:

1. What is important to me?
2. What should I focus on?
3. What do I need to do next?

Some key takeaways from the talk included:

High Performing Teams require High Performing People...  Build stronger, more effective people!  Here's How...

Ceptara's Personal Excellence Workshop ignites people's personal passion and provides a framework and method for them to achieve what matters most.

The workshop focuses on a three step process:

Summary

We all learned in elementary general science class about the Fire Triangle.  A fire requires Heat, Oxygen and Fuel.  Without sufficient Heat or Oxygen a fire cannot start or continue to burn.  Without Fuel there is nothing to burn and the fire will extinguish itself.

Your business also requires certain elements to start and to continue.

Ceptara helps government agencies find and implement creative solutions that control costs and improve the satisfaction of their citizens.  Download our [Brochure] to learn more. 

Would you like to better serve your citizens and non-resident stakeholders?

We help you create a consistent image and implement an "end to end" customer experience while helping you manage organizational change.

According to Nationwide Insurance, automotive crashes cost society $230 Billion each year.

The No.1 source of driver inattention is use of a wireless device.  Driving while distracted is a factor in 25 percent of police reported crashes.  Driving while using a cell phone reduces the amount of brain activity associated with driving by 37 percent. [1]

How many times have your found yourself driving and suddenly remembered that you needed to do something?  What do you do?

Throughout the novel the author uses subtle devices to help Alex reach cathartic moments to breakthrough seemingly insurmountable roadblocks.

Few books find an audience in their initial printing and even fewer get a first revision.  Dr. Eliyahu M. Goldratt’s novel “The Goal” is well into its 3rd revision and has sold over 2 million copies.

Running a business or organization is hard work.  It can sometimes seem like all we do is react to the next crisis and hope that we're making money and making a difference.

At the September Mill Creek Business Association (MCBA) meeting, we discussed the Five Steps to a Better Stronger Business.  We learned about a better way!  There's no magic wand that you wave, no silver bullet.  Running an organization takes passion, focus, diligence and faith.  And it takes a systematic approach in making sure that you're building a better stronger business.