Ceptara

Ceptara helps government agencies find and implement creative solutions that control costs and improve the satisfaction of their citizens.  Download our [Brochure] to learn more. 

Would you like to better serve your citizens and non-resident stakeholders?

We help you create a consistent image and implement an "end to end" customer experience while helping you manage organizational change.

Running a business or organization is hard work.  It can sometimes seem like all we do is react to the next crisis and hope that we're making money and making a difference.

At the September Mill Creek Business Association (MCBA) meeting, we discussed the Five Steps to a Better Stronger Business.  We learned about a better way!  There's no magic wand that you wave, no silver bullet.  Running an organization takes passion, focus, diligence and faith.  And it takes a systematic approach in making sure that you're building a better stronger business.

Ceptara helps small to medium sized companies find and implement creative solutions that control costs and drive higher revenues.

Would you like to grow your business?

We help you create a consistent image and design a customer focused experience to consistently & systematically drive across your marketing channels.

Would you like to be more profitable?

We help you develop a strategic "blueprint for action" and business system to focus you on the right things and assure that you're achieving your plan.

Summary

• Managing complex system development projects can be difficult, especially when there are both committed and shared resources.
• A SIPOC diagram is an effective tool for identifying all elements required for a process, but does not provide a useful tool to manage the process execution.
• By breaking a SIPOC into project phases, the SIPOC can be an effective project management tool.

Last fall, after practicing process and organizational improvement for more than twenty years, I passed my first certification exam from the American Society for Quality (ASQ). While I had been encouraged to get my Six Sigma Black Belt, I did not have the project affidavits. So, I perused the ASQ web site and chose the Certified Manager of Quality/Organizational Excellence (CMQ/OE). I did not choose it because it was the longest. I chose it because its body of knowledge appeared best aligned with mine.

We often try balance our systems to make sure everything is equally distributed.  Not too much inventory, assure every production machine is busy, and no one is standing around.

That is exactly the wrong thing to do!

Eliyahu Goldratt published The Goal in 1984 describing the Theory of Constraints (TOC), a process of on-going improvement. It was read by millions, cited by hundreds but remains a minor part of the quality body of knowledge.

Running a business or organization is hard work.  It can sometimes seem like all we do is react to the next crisis and hope that we're making money and making a difference.

There is a better way!  There's no magic wand that you wave, no silver bullet.  Running an organization takes passion, focus, diligence and faith.  And it takes a systematic approach in making sure that you're building a better stronger business.

• The customer experience is king: design, execute, monitor and adjust (Plan-Do-Check-Act).
• Cost savings come in the oddest places, leave no stone unturned. 
• Know your limits and use experts to help, such as a mentor, coach or consultant.

In keeping with my series about how we’re not as far along as we think, I’d like to talk about a few major faux pas I’ve seen recently.  One was at a famous and large retailer, Walmart.  The other is visible from my backyard.

There are many things to consider when improving your sales and marketing efforts. I focused on three topics which I felt were most important for the business district.